Home » About » Returns Policy
Returns Policy 2017-12-27T10:20:09+00:00

Terms & Conditions of Ordering

Our Terms and Conditions comply with UK legislation and are designed to ensure that all our customers can buy with confidence from Crescent Digital Ltd. t/a Retroville Guitars. As such, any disputes shall be adjudicated according to the laws of England and Wales. We maintain that, by confirming your order, you unreservedly accept our conditions of sale.

Orders Placed Via Website

When you place an order to purchase a product from retrovilleguitars.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract. We aim to deliver all orders placed via the website within 7 working days. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

Standard Returns Policy

If you have ordered from our website and you are unhappy with your purchase for any reason, or change your mind, and notify us within 14 working days of delivery, we will offer you a choice of either exchange to another product or collection and refund of the goods. We reserve our right to recover the cost of collection, which would be deducted from the refund amount. Your product must be complete, unused and in ‘as new’ condition (e.g., if you have opened the packaging to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original packing and accessories. Buyers are responsible for any postage or courier charges. Product(s) will remain the responsibility of you until they are received by us, following which we will refund payment, provided always that the product(s) are received by us undamaged. If you would like to cancel the goods, please send an email to hello@retrovilleguitars.co.uk. Goods returned/collected in unsatisfactory condition will be charged accordingly (up to the full invoice value).

Refunds on custom ordered goods ordered in error are offered entirely at our discretion and we reserve the right not to refund goods ordered in error. When you place an order we will then begin to prepare the items. In the event of cancellation of a custom/special order, Crescent Digital Ltd t/a Retroville Guitars will be entitled to recover any costs incurred. Goods ordered/returned in error are liable for a restocking charge of up to 20% and a supplementary collection fee. A per item handling charge is imposed on all collections within the same consignment.

Like It Or Return It Warranty

We offer an exclusive like it or return it money back guarantee on TV Jones pickups. We’re musicians ourselves and appreciate that trawling the forums, listening to sound samples or YouTube clips on your headphones is of no guarantee that your purchase is going to cut it when you try it. That’s why we offer our unique guarantee: buy our pickups, fit them, go out and play with your band or in your studio or bedroom and if you’re not 100% happy with the tone, return them for your money back.

Like It Or Return It Warranty Terms

  1. Like It Or Return It Warranty is restricted to TV Jones pickups.
  2. Items need to be returned and received by ourselves within 30 days of you (“the customer”) receiving them.
  3. Items need to be resellable and in a reasonable used condition.
  4. Items need to be unmodified and cables not cut too short where fitted.
  5. Items need to be complete with original packaging, fitment screws and accessories and instructions.
  6. Buyers are responsible for any postage or courier charges.
  7. Items(s) will remain the responsibility of you until they are received by us, following which we will refund payment, provided always that the product(s) are received by us undamaged.
  8. Refund will be issued within 7 days of receipt.
  9. Returns are subject to 15% restocking fee.

Availability Of Goods

Please check availability of goods before ordering to avoid disappointment. While all care is taken to ensure appropriate stock levels, all products and services are subject to availability and may be withdrawn at anytime without prior notice. If we do not supply the goods for any reason you will be notified and if we have taken payment, you will be refunded in full.

Deposit

A 35-50 percent deposit is required for special order items only. These items will not be ordered until Crescent Digital Ltd. t/a Retroville Guitars has received this payment. Cancellation of Special Order items may result in the loss of all or part of the deposit.

Who Owns The Goods

Title of goods remain the property of Crescent Digital t/a Retroville Guitars Ltd until the payment has been received in full. Until that time, we may recover the goods at any time.

Warranty

Crescent Digital Ltd  t/a Retroville Guitars warrants to the purchaser that all parts are free of defects on materials and workmanship for a period of one year from the date of purchase, which covers the cost of parts and labour for faulty manufacture.

Faulty Goods

It is your responsibility to check your consignment, and if any incorrect or damaged goods are supplied or items are missing, you must notify us within 24 hours of delivery and furthermore give notice in writing to the company within 7 working days after the date of delivery/collection. The goods may be returned for either refund in full, or replacement. Failure to do so will mean that the Goods shall be deemed to have been delivered/collected undamaged and in accordance with the delivery documents. After this period, a charge for replacements may be made if required. Faulty goods must be returned and inspected before replacements are dispatched.

Limitation Of Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website.

This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will not be liable, in contract, (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Your statutory rights as a consumer are not affected. Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice. Errors and omissions accepted Crescent Digital Ltd t/a Retroville Guitars April 2017.